Terms of Use

Last updated: September 28, 2026

These Terms of Use govern your use of securityguardgroup.ca and related online accounts and your purchase of products and services from Security Guard Group Limited (“Security Guard Group,” “SGGL,” “we,” “us” or “our”). Please read them before placing an order.

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The description, price, taxes, service location, access period, billing terms and other details shown for a product or service at checkout and in its order confirmation form part of your agreement with us (the “Order”). You can review and correct your details before accepting an Order. When you complete a purchase, you agree to these Terms and the applicable Order. Merely visiting our website does not purchase a service.

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A separately signed service agreement or written quotation accepted by both parties governs the security services it describes and prevails if it conflicts with these Terms. Product-specific conditions displayed before purchase also apply to that product. Nothing in these Terms removes a right or remedy that cannot legally be excluded.

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1. Eligibility, information and service area

You must be at least 18 years old and have authority to place an Order. Provide accurate contact, billing, student or property information, as applicable, and keep it up to date. If you buy a service for another person or a property you do not own, you confirm that you have authority to arrange that service and provide the information and access instructions submitted.

An online household patrol subscription is available only for a participating address in London, Ontario, that we accept for service. Other security services and locations are subject to an accepted quotation or separate agreement. If we cannot accept an address or provide a purchased service, we will notify you and refund the amount paid for service not delivered. An Order does not itself authorize entry into a dwelling or another person's property.

2. Household night patrol subscriptions

Our current online household options are:

One patrol per night: $99.00 per month before HST; One randomized exterior patrol each service night.

Two patrols per night: $179.00 per month before HST; Two randomized exterior patrols each service night.

A service night runs from 8:00 p.m. to 6:00 a.m., London local time. Each overnight window counts as one service night. The selected number of patrols applies to each service night while the subscription is active and paid. The number of service nights in a monthly billing period depends on the calendar dates in that period. Patrol arrival times vary within the window and cannot be reserved or guaranteed. HST is added at checkout. There is no free trial.

Each patrol consists of an attendance by a licensed security guard in a marked security vehicle and an observation of the driveway, front entrance and other exterior areas visible and lawfully accessible from the road or agreed approach. The guard looks for visible concerns, documents attendance, and notifies the contacts on file or escalates an incident when appropriate. We use electronic and GPS attendance records. A patrol reflects what was reasonably observable during that visit; it is not continuous surveillance.

The household subscription does not include entry into a home, access to locked or fenced areas, an interior inspection, alarm monitoring or response, a welfare check, keyholding, package handling, property maintenance, or a guard stationed at the property. Those services require a separate accepted arrangement if offered. The subscription does not replace an alarm system, police or emergency response, insurance, or your own security precautions. It cannot guarantee that crime, loss, damage or injury will be prevented.

3. Other security services and emergency calls

Alarm response, additional patrols, vacation watch, welfare checks, lock and unlock visits, keyholding, static guards, mobile patrols for businesses, remote monitoring and other services are supplied only under a separate accepted Order, quote or service agreement describing the scope, location, hours and price. A household patrol purchase does not automatically include any of them.

An alarm-response arrangement requires an agreed method for our dispatch to receive the alarm notification. We cannot respond to a signal we do not receive. You remain responsible for the alarm equipment, monitoring provider, communications connection and correct contact instructions unless a separate agreement expressly assigns a particular responsibility to us. A welfare check is a limited attempt to contact or observe a person and report or escalate an apparent concern. It is not medical care, continuous supervision or permission to enter without lawful authority.

Our guards decide what action is safe, lawful and within the agreed scope. They may call emergency services or disengage from an unsafe situation. Call 911 first for a crime in progress, fire, medical emergency or immediate danger. Our guards and dispatch are not police, firefighters or paramedics. No particular incident-response time is guaranteed unless expressly stated in a separate accepted agreement.

4. Property access and customer instructions

Tell us about relevant access points, hazards, pets, alarms, authorized people or vehicles, gate codes and emergency contacts. Keep that information current. We may not be able to inspect an inaccessible or unsafe area or perform a task outside the agreed scope. We will document a material access problem and make reasonable efforts to notify you. We will not force entry or enter a dwelling merely because a patrol subscription has been purchased.

Keys, fobs and access codes are accepted only under a separately confirmed arrangement that addresses delivery, permitted use and return. Do not request unlawful, discriminatory or abusive conduct or ask a guard to perform a task outside the agreed scope. You remain responsible for property maintenance, locks, alarm equipment and your own insurance.

5. Delays, missed patrols and service concerns

We use reasonable care to provide the purchased number of visits within each service window. Emergencies, severe weather, road closures, unsafe conditions, access restrictions, vehicle or system failure, and events beyond our reasonable control can delay or prevent a visit. We document missed or incomplete visits and make reasonable efforts to advise you of a material interruption.

If a paid patrol is missed for a reason within our control, we may offer a useful make-up visit with your agreement or provide a proportionate credit or refund for that missed visit. The value is based on the monthly subscription charge divided by the number of patrol visits scheduled in that billing period. An attempted visit that cannot safely or lawfully be completed because access information was incorrect will be documented, and we will review any disputed charge fairly. These provisions do not limit remedies required by law or a separate agreement.

To report a missed visit, billing error or other service issue, contact info@securityguardgroup.ca with the address, date and Order details. We will review the attendance and other relevant records.

6. Wix payment, monthly renewal and cancellation

Household subscriptions are purchased and billed through Wix. You authorize the recurring monthly charge, plus HST, to the payment method used at checkout until the subscription is cancelled. Renewal occurs every one month, normally on the monthly anniversary of the original purchase unless your Order states a different date. The price, taxes and billing arrangement are shown before checkout and in your receipt. Keep your payment information current. We may pause future service for an unpaid renewal after appropriate notice and an opportunity to correct the payment.

To cancel, reply to the purchase or renewal receipt sent from info@securityguardgroup.ca and say you want to cancel. Include your Order number or service address. You can also email info@securityguardgroup.ca directly. We will confirm cancellation. A request received before the next renewal prevents that renewal even if our internal processing occurs later. If Wix offers you a self-service cancellation option, you may use it as well.

A voluntary cancellation ends future renewals, and service remains available through the monthly period already paid for. There is no partial-month or prorated refund merely because you cancel after two weeks, move, or decide to stop using patrols early. There is no separate cancellation fee. This rule does not affect a refund owed for undelivered service or a cancellation or refund right under applicable law. A subscription covers the accepted address and cannot be transferred to another property without our approval and an availability check.

If you request a change between the one-patrol and two-patrol options, we will show you any new price, charge, credit and effective date before applying it. We will give advance notice of a material change to an existing subscription's price or scope and an opportunity to cancel before it takes effect. We will obtain express agreement where required by law. Changing a webpage alone does not change an already accepted Order.

7. One-time orders and refunds

A one-time service or other add-on must be separately accepted and priced before we charge you. Its Order will describe the service and any scheduling or cancellation conditions. We will not impose an undisclosed cancellation or administrative fee. A properly delivered patrol or response is not refundable solely because no suspicious activity was found.

Where an online consumer agreement is subject to Ontario's Consumer Protection Act, 2002, we provide the required pre-purchase information, an opportunity to correct errors and accept or decline, and a copy of the agreement that the customer can keep. Applicable statutory cancellation and refund rights prevail over any no-refund wording in an Order or these Terms. Contact info@securityguardgroup.ca to exercise a right or dispute a charge.

8. Online courses

The course page and Order identify the course, price, provider, prerequisites, access period, assessment requirements and certificate conditions. Access is personal to the registered student and may not be transferred or shared. Students must submit their own work and must not copy, redistribute or sell course materials.

Our Ontario Basic Security Guard Training and Loss Prevention Investigator courses currently provide 31 days of online access from purchase. A third-party course may have a different stated period; the current GC Tactical online student offer provides 30 days of access from purchase. The period disclosed for the course in your Order controls. Complete the work within that period. SGGL does not sell seat extensions or reinstatements. Once access expires, a student who needs access again must repurchase the applicable course at its full then-current price, including for a course delivered by a third party. A student's failure to log in or complete the work does not stop the access clock.

For the Ontario Basic Security Guard Training course, the online course alone does not include or replace required emergency-level first aid and CPR certification unless your Order expressly includes a first-aid package. We issue a training completion number only after the student satisfies the applicable course and first-aid requirements. Government licensing tests, police checks and licence application fees are separate unless expressly included. No course guarantees an exam pass, licence, job or regulatory approval. A professional-development certificate does not itself grant a security guard or private investigator licence or additional legal authority.

GC Tactical courses are sold by SGGL and delivered and certified by GC Tactical. SGGL registers the student using the details supplied with the Order, normally on the next business day during our registration window of 9:00 a.m. to 3:00 p.m. Eastern Time. The student must use their own correct name and email address even if someone else pays. GC Tactical provides platform, training and certificate support. Send order, cancellation and refund requests to ecourses@securityguardgroup.ca. A GC Tactical registration that has not been started may be cancelled and refunded within seven days of registration if the request reaches us in time to submit it to the provider within that period. A course that has been started or completed, or for which a certificate has been issued, is not refundable under that offer, subject to statutory rights.

For SGGL-delivered digital courses, a change of mind after access is supplied, lack of time, failure to start or finish, forgotten credentials, or a problem with your own device, internet or email settings does not ordinarily qualify for a refund. Contact ecourses@securityguardgroup.ca promptly if access fails so we can investigate and correct a verified delivery or platform problem. Applicable statutory rights remain available.

9. First-aid packages and bookings

If an Order offers an Ontario security guard course with Emergency First Aid and CPR, it will identify the included online course and the in-person first-aid component, their combined price and any course-specific conditions before purchase. SGGL processes the package payment. The first-aid training and certification are arranged through Ontario Security Hub Inc. and its Red Cross training partner. After purchase, the student uses the booking process provided to choose an available date and location and receives a separate booking confirmation. A package purchase is not itself confirmation of a particular class date or location. Class availability may vary.

The purchaser must provide the student's correct name, email and phone number so the booking can be completed. We share the information needed to arrange that training, as explained in our Privacy Policy. The student must follow the first-aid provider's disclosed attendance, identification and assessment requirements. A certificate is issued by the training provider after successful completion, not by SGGL merely because a package was purchased. If the student already holds valid qualifying first-aid certification, the course-only option may be more suitable; buying a package does not automatically entitle the purchaser to an unadvertised partial refund.

Any class-specific rescheduling, missed-class or cancellation charge must be disclosed before the student commits to a date or before an additional charge is accepted. If an included first-aid class cannot be supplied, contact us so we can arrange a reasonable alternative or refund the undelivered component as applicable. The online course's stated access period runs from purchase and is separate from the first-aid class date. An expired online course must be repurchased at the full applicable course price if further access is needed; an existing first-aid booking is handled under its own booking terms. Statutory rights apply throughout.

10. Criminal Record and Judicial Matters Checks

A Criminal Record and Judicial Matters Check (“CRJMC”) is a separate purchase and process. The product page and Order state its price and how to receive the invitation. An Order receipt is not the invitation. Invitations are normally sent during business hours, Monday to Friday, 9:00 a.m. to 3:00 p.m. Eastern Time. Processing and identity-verification times can vary. You must complete the provider's separate application, give the required informed consent, and supply accurate identity documents and information. Identity verification may include the method described in that provider's notice, such as a soft credit-file inquiry.

A failed identity check or incomplete or incorrect documents may require a new application and purchase as disclosed on the product page. If missing documents or customer errors require additional manual work, an administrative charge of up to $40 plus applicable tax applies only if the charge and the work are disclosed and accepted before we incur it. We will not obtain or disclose a check simply because you purchased training or another product. Results and disclosure are subject to Ontario law and the check provider's consent process. If the Ministry of the Solicitor General rejects the CRJMC itself, provide proof of that rejection to request the refund advertised on the CRJMC product page. Rejection of a licence application for an unrelated reason is different. This section does not limit statutory remedies.

11. Website, intellectual property and outside links

Use our website and accounts lawfully. Do not impersonate another person, submit false information, interfere with website security, introduce malicious code, scrape content without permission, harass others, or use our services for an unlawful purpose. Protect your login details and tell us promptly if you suspect unauthorized use. We may restrict access for a genuine security issue or material breach, giving notice and a reasonable chance to resolve it where practical.

Our website content, course materials, reports, graphics and marks belong to SGGL or their respective owners. Purchasing a course grants only the personal access described in its Order. You may not reproduce or distribute material without permission, except where law permits. Links to outside websites are provided for convenience; those sites have their own content, terms and privacy practices. Website descriptions and general educational information do not replace an accepted service scope or legal, medical or licensing advice.

12. Privacy, reports and recordings

Our Privacy Policy describes how we handle website, customer, applicant, student and service information. Security work may generate GPS attendance records, notes, reports, photographs and, where deployed, vehicle or body-worn camera recordings. Some calls may be recorded or transcribed with appropriate notice. We assess requests for reports or footage under applicable privacy, evidence and legal requirements. A customer does not automatically receive footage of other people merely because it was recorded during a service.

13. Responsibility and limits

SGGL will perform accepted services with reasonable care and in accordance with applicable law. Security services cannot eliminate every risk. We are not an insurer and do not guarantee that every loss or incident will be detected or prevented. We are not responsible for a loss merely because it occurred while a subscription was active, or for an alarm signal we did not receive through an agreed channel. We remain responsible to the extent a loss is caused by our breach of contract or another legal duty.

To the extent permitted by law, neither party is liable to the other for remote or indirect commercial losses that were not reasonably foreseeable when the agreement was made. For an online consumer purchase, our total contractual liability is limited to the amount paid for the affected service during the 12 months before the event giving rise to the claim. This limit does not apply where prohibited by law, to personal injury or death caused by our negligence, or to fraud or intentional misconduct. It does not remove a statutory cancellation or refund right. You are responsible for losses directly caused by knowingly false information, unauthorized access instructions or intentional misconduct, to the extent permitted by law, but not for our negligence or misconduct.

14. Suspension, changes and general provisions

We may pause a service for non-payment after appropriate notice, an unsafe or unlawful location, repeated misuse of dispatch or a serious breach of these Terms. We will explain the issue and offer a reasonable chance to resolve it where practical. If we end a prepaid service without customer fault, we will refund the unused portion. We may change future products and offers. A material change to an existing subscription takes effect only after the required notice or agreement; posting revised Terms alone does not retroactively change an accepted Order.

Ontario law and applicable Canadian federal law govern these Terms. A dispute may be brought before a court or other body with jurisdiction under applicable law. Nothing prevents a consumer from using a statutory complaint or remedy. If a provision is unenforceable, the rest remains in effect to the extent possible. Our delay in enforcing a provision is not a waiver of it.

15. Contact us

Security Guard Group Limited

2070 Huron Street

London, Ontario N5V 5A7

Email: info@securityguardgroup.ca

Phone: (226) 667-5048

Course support: ecourses@securityguardgroup.ca