Privacy Policy

Last updated: September 28, 2026

Security Guard Group Limited (“SGGL,” “we,” “us” or “our”) provides security services, training and related products. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit securityguardgroup.ca, contact us, purchase a product or service, take a course, apply for a position, or interact with our guards or security operations. It also covers information handled through our related online accounts, customer communications and service platforms. A client site or specific service may have an additional privacy notice.

We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies and other applicable privacy laws. This Policy concerns Security Guard Group Limited. A separate organization operating a linked site or providing a service may have its own privacy policy.

1. Information we collect

The information depends on how you interact with us:

• Website and device information: IP address, approximate location derived from it, browser and device information, pages viewed, referring page, interactions, cookie identifiers and similar technical information. This information is collected automatically by our site and its providers. An IP address or online identifier is not automatically anonymous.

• Inquiries and customer accounts: name, email address, phone number, business or property address, messages, quote requests, account details, service preferences and communications with us.

• Orders and billing: purchased products or services, subscription status, invoices, payment status and Wix transaction details. Payment-card information is handled through Wix and its payment services. SGGL receives the order and transaction details needed to administer your purchase, not your full payment-card number.

• Security services: property and access instructions, authorized and emergency contacts, alarm or dispatch information, patrol times and GPS attendance records, guard notes, incident reports, photographs, and information about people or vehicles relevant to a security concern. People other than our customer may appear in these records.

• Audio and video: recordings from body-worn cameras and remote monitoring systems where used, and recordings, transcripts and summaries of calls to our business phone lines. Details appear in section 5.

• Training and checks: purchaser and student names and contact details, enrolment, course activity, assessments, completion and certificate information. A separately purchased Criminal Record and Judicial Matters Check (“CRJMC”) involves information collected through Triton's application and consent process.

• Recruitment: information in applications and résumés, licences, qualifications, availability, interview communications and screening information relevant to the position, subject to any notice given in the recruitment process.

We may receive information directly from you, from someone authorized to arrange a service or training for you, from a client or site representative, from a guard's observations, or from providers involved in a service you requested. If you give us another person's information, such as an emergency contact or student name, provide only what is needed and ensure you are authorized to share it. Please do not send unnecessary identity documents, medical information, passwords or full payment-card numbers by ordinary email.

2. Why we use information

We use personal information to:

• respond to inquiries and prepare quotations;

• set up accounts, process purchases and subscriptions, collect payment, issue receipts and provide customer support;

• plan, dispatch, perform and document security services, contact authorized people, investigate incidents and respond to safety concerns;

• enrol students, provide courses and certificates, coordinate first-aid bookings, and administer requested CRJMC purchases;

• assess job applications and communicate with candidates;

• operate, secure, troubleshoot and improve our website and systems, measure advertising and understand site use in accordance with applicable cookie choices;

• prevent fraud or misuse, manage complaints and claims, and meet legal, tax, licensing and recordkeeping obligations; and

• send promotional email where we have consent or another lawful basis to do so.

We may send service messages, receipts, renewal notices and other communications needed for an account, purchase or active service. We use Zoho Campaigns for promotional email. Marketing messages include an unsubscribe method, and you may also ask us at info@securityguardgroup.ca to stop promotional email. Unsubscribing from marketing does not prevent necessary service or transaction messages.

3. Website cookies and advertising tools

Our Wix site uses essential cookies and similar technologies for security, site functions, accounts and checkout. Wix cookies are not all limited to a single browsing session. Other cookies and technologies help measure site use and advertising. We use Google Tag Manager, Google Ads and the Meta Pixel. Depending on the tool and your choices, these services may receive information such as your IP address, browser or device identifiers, pages visited and interactions with our site or advertisements. They may process that information under their own privacy policies.

Our Wix cookie banner lets visitors make choices about non-essential cookies. Essential technologies may remain necessary for the site to function. You can also control cookies through your browser. Declining or disabling some cookies may affect features such as accounts or checkout and may limit advertising measurement. Links to outside sites or embedded third-party content may be governed by those providers' separate notices.

We do not describe all website analytics as anonymous. Reports we use may be aggregated, but the systems that produce them can process online identifiers or other personal information.

4. When information is shared

We limit access and disclosure to what is reasonably needed for the purposes described above. Depending on the service, recipients may include:

• authorized SGGL guards, dispatchers, managers and contractors;

• customers and authorized site representatives receiving service or incident information, with appropriate regard for other people's privacy;

• Wix and its payment services for website operation, orders and billing;

• providers of course delivery, email, customer management, communications, hosting, storage, security reporting and related operational systems;

• GC Tactical when it delivers a course purchased through SGGL, using the student information needed for enrolment, support and certification;

• Ontario Security Hub Inc. and its first-aid training or booking partners, when a first-aid package is purchased, using the student's name, email address, phone number and booking information needed to arrange training;

• Triton Canada Inc. for a separately requested CRJMC. Triton collects the applicant's identity and check information through its own application, consent process and privacy policy; and

• police, emergency responders, insurers, regulators, professional advisers or other parties when reasonably necessary for safety, an incident, a claim, or a lawful request or obligation.

We do not sell personal information. Some providers may store or process information outside Ontario or Canada, where it may be subject to the laws of that location. We remain accountable for information handled on our behalf and use appropriate contractual and other safeguards with service providers. If our business changes ownership, relevant information may be transferred as permitted by law with appropriate safeguards.

5. Cameras, remote monitoring and calls

Our guards may use body-worn cameras that capture video and audio when recording under applicable procedures. Remote monitoring may involve video and, where enabled and lawful, audio. Recordings may include clients, employees, visitors, residents or bystanders. We use them for safety, security operations, incident documentation, accountability and evidence, and we seek to limit collection in places where people have a heightened expectation of privacy. Site-specific signs, client notices or guard communications may provide further information about surveillance.

At some locations, a client owns or controls the camera system and decides its settings and retention. SGGL may monitor that system under the client's agreement. Requests about such a system may need to be addressed to the client as well. We restrict access to recordings and disclose them only for appropriate operational, legal, safety or investigative purposes. A customer does not automatically receive raw footage of other people. Access requests may require identity verification and protection of another person's information.

Calls to our business phone lines are recorded and transcribed, and callers are given notice. We may also create automated call summaries. We normally retain call recordings and transcripts for one year, unless an incident, complaint, investigation, claim or legal obligation requires longer retention. If a transcript or summary is inaccurate, contact us so we can review it.

6. Retention and safeguards

We keep information only as long as reasonably necessary for the relevant service, legal or business purpose, including tax, licensing, insurance, dispute and evidence requirements. Job applications are normally retained for one year. Routine camera footage, incident evidence, customer and order records, course records and other information may have different retention periods. A relevant record may be preserved longer when an incident, access request, investigation or claim requires it. When information is no longer required, we take steps to delete, anonymize or securely dispose of it.

We use safeguards suited to the sensitivity of the information, including restricted access, staff procedures and controls for providers. No system is completely risk-free. We assess security incidents and make any notifications or reports required by law.

7. Your choices and privacy requests

You may ask what personal information we hold about you, request access or correction, withdraw consent where applicable, or raise a privacy concern. We will verify identity before providing sensitive records. Access may be limited by another person's privacy, a legal privilege, an investigation or another lawful exception. We respond to access requests within the period required by applicable law, generally 30 days under PIPEDA unless a permitted extension applies.

You may ask us to delete information that is no longer needed, subject to applicable retention requirements. Withdrawing consent may affect our ability to provide a service you requested. To change marketing preferences, use the unsubscribe link in a promotional email or contact us. To make a privacy request, email info@securityguardgroup.ca with “Privacy Request” in the subject line. Do not include sensitive identity documents in the initial email; we will explain any verification needed. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or another applicable privacy authority.

8. Updates and contact

We may update this Policy as our services, systems or legal obligations change. We will post the revised date here and provide additional notice or choices where required for a material change.

Privacy Officer

Security Guard Group Limited

2070 Huron Street

London, Ontario N5V 5A7

Email: info@securityguardgroup.ca

Phone: (226) 667-5048