10 Most Common Security Concerns of Property Managers

Residential break-ins and property damage are significant issues in Canada. According to a 2024 report from Statistics Canada, police reported 121,033 incidents of breaking and entering in, which accounted for 13% of the overall Crime Severity Index. This figure highlights a serious and persistent threat to property and personal safety. For property managers, securing a building is not just a job; it is a fundamental duty. This responsibility includes protecting assets, ensuring tenant well-being, and maintaining the building's reputation.

A good security plan is vital for a successful property operation. It builds trust with tenants and protects the property from various threats. This guide examines the ten most common property management security threats. It provides practical, effective strategies to reduce risks and create safer environments for everyone. By understanding these concerns and implementing solutions, managers can boost property safety and value.

1. Unauthorized Entry

   • Why it’s a concern: Unwanted people can cause disturbances, commit crimes, or trespass. This puts tenants at risk and creates liability for the property owner. It undermines the sense of safety that tenants expect.

   • Solution/Best Practices: Use modern access control systems, like key fobs or biometric scanners, instead of old keys. Keep a strict log of who enters and leaves. Conduct regular audits of access cards and update them when tenants move out.

2. Package Theft

   • Why it’s a concern: Tenants lose their property, leading to anger and complaints. The property manager can be seen as failing to provide a safe living environment. It damages the reputation of the building and may affect tenant retention.

   • Solution/Best Practices: Install a secure parcel locker system or a dedicated, locked package room. Use surveillance cameras near delivery areas. Train staff to accept packages on behalf of residents and notify them immediately. Enhancing residential security can prevent this issue.

3. Vandalism and Graffiti

   • Why it’s a concern: Vandalism lowers property value and makes the area look unsafe. It creates a negative feeling for tenants and makes it harder to attract new ones. Repairs are costly and time-consuming.

   • Solution/Best Practices: Install motion-activated lighting in low-visibility areas. Use surveillance cameras with good resolution in public spots. Quickly remove graffiti to prevent it from attracting more. Maintaining property integrity is key.

4.  Parking Lot Security

   • Why it’s a concern: Car-related crimes lead to major frustration for tenants. It raises liability issues for the property owner and can result in bad online reviews. A reputation for unsafe parking can be a deterrent to prospective residents.

   • Solution/Best Practices: Improve lighting in parking lots and garages. Install security cameras covering all corners. Use gated access and have patrols to monitor the area. Managing property risks in this area is a must.

5. Resident-on-Resident Conflicts

   • Why it’s a concern: These disputes can lead to a hostile living environment and even violence. Property managers may be forced to mediate, or they may face legal action if the conflict results in harm. It disrupts the peace and quiet of the entire building.

   • Solution/Best Practices: Have a clear, strict policy on acceptable behaviour. Implement a dispute resolution process. Train staff on how to de-escalate conflicts. In serious cases, a security guard can help to keep the peace.

6. Inadequate Lighting

   • Why it’s a concern: Dark areas are a magnet for crime. It increases the risk of falls and other accidents. Tenants feel unsafe walking through unlit sections of the property. It is a major liability issue.

   • Solution/Best Practices: Regularly inspect all lights and replace burned-out bulbs immediately. Install motion sensors to turn on lights in less-used areas. Ensure all exterior walkways, entryways, and parking areas are brightly lit. Safeguarding rental properties starts with this basic step.

   • Solution/Best Practices: Use strong, complex passwords. Use two-factor authentication for sensitive accounts. Regularly back up all data. Use a firewall and antivirus software. Train staff on how to spot phishing emails and other cyber threats.

7. Trespassing

   • Why it’s a concern: Trespassers can be a threat to resident safety. They can cause damage and create a sense of unease. It can lead to disturbances and affect the building's overall atmosphere.

   • Solution/Best Practices: Use clear signage stating that the property is private and trespassing is forbidden. Install fences or other physical barriers. Have security patrols to deter trespassers. Quickly remove unauthorized people from the property.

8. Cyber Threats

   • Why it’s a concern: Cyber-attacks can lead to identity theft and financial fraud for residents. It can cause serious legal and financial consequences for the property management company. The company’s reputation is severely harmed.

9. Lack of Emergency Preparedness

   • Why it’s a concern: A lack of a plan can lead to injuries, property damage, and a disorganized response. It can make the property manager legally liable if they are seen as unprepared. It puts residents at significant risk.

   • Solution/Best Practices: Create a comprehensive emergency plan and share it with residents. Conduct fire drills and other emergency exercises. Install and regularly check fire alarms and carbon monoxide detectors. Keep an updated list of all tenants' contact information.

10. Inadequate Security Personnel

    • Why it’s a concern: A non-specialist is not equipped to deal with a real security issue. This can lead to a slow or wrong response to emergencies. A lack of trained personnel leaves the property vulnerable.

    • Solution/Best Practices: Consider hiring a professional security company. A trained security guard can patrol the property, respond to emergencies, and act as a visual deterrent to crime. Their presence alone can improve tenant safety.

Effective security is a constant effort, not a one-time project. By paying attention to these common threats, property managers can reduce risks, protect their assets, and create safer homes for their tenants. Proactive measures, such as using advanced technology and clear policies, are crucial. A secure building attracts and keeps residents, increases property value, and protects the owner from liability. It’s an investment in the long-term success of the property.

For many property management companies, the best way to address these challenges is to partner with a reliable security service. A trusted third party can provide the expertise and manpower needed to handle many security issues. For professional, Canadian-based security solutions, contact Security Guard Group Canada at (226) 667-5048.