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Commercial and residential property owners are often tired of trying to balance the list of competing demands that arises from the ever-increasing challenges of running a property. If this sounds familiar to you, then it is time for you to consider Security Guard Group.
Throughout the pandemic, concierge security demand has skyrocketed for good reasons and not only to keep their buildings safe, but also to relieve property managers from the ever-increasing demands.
We know that concierge security personnel are the first point of contact for your guests and residents and that they are required to have a customer service-based mindset. Therefore, the majority of our team members have gone the extra mile by taking on additional duties such as ensuring the use of masks and following municipal health unit guidelines.
How can our concierge security make your life easier?
While there is nothing ordinary about the way we train our security personnel, our concierge security teams take customer service to a whole new level. Our team members are carefully selected to present a welcoming, professional, and approachable attitude. You can simply think of them as your brand ambassadors for safety and security in your properties.
At the extremely basic level, some of the duties our personnel handle are:
Answering calls
Property protection against accidents, theft, and fire
Upholding property surveillance
Supporting visitors, guests, and residents
Greeting, checking in and directing visitors
The above tasks are just the basics, but usually property managers won’t have the time to do the following:
Incident Reports
Our concierge security personnel write detailed Incident Reports through our online platform if an incident occurs on or in relation to your property. We have invested massively in training our personnel (we train our concierge security staff for up to 44 hours and provide them access to third party resources for up to one year after their starting date). Our training methodology is unique and besides the extensive customer service training, we hire third party professionals to provide conflict resolution training. This level of training ensures your complete satisfaction as a property manager and your residents’ satisfaction.
Resolving parking disputes
No matter what type of property you own, we know parking lots are a great source of tension. Owning private parking spaces will inherently come with some frequent issues such as the unauthorized use of disabled parking spots, or visitors using spots that do not belong to them. Therefore, our concierge security will perform Parking Management duties around the clock allowing visitors and residents alike to benefit from stress free parking experience.
Key Holder Duties
As a property manager, we know that your worst nightmare is receiving a call from one of the occupants in the middle of the night because they locked themselves out of their apartment or room. Usually, incidents like this will require you to attend the property and resolve the issue, but not when you have security on site. The concierge security will take over the responsibility of holding the building keys and supporting your tenants and guests when they need access.
Customize your services
Different properties have different needs. That is why you will need a service provider that can meet your unique needs and budget. If you are in the market for concierge security, you’ve come to the right place. We can help you achieve your goals, even if you just want to chat about your needs with feeling obligated to hire us. Contact us, and we will do what is best for you.